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Understand Your Rights and Our Policies

These legal terms govern your account with flipgg and apply to all activity on the platform where access is permitted under state law.

State-dependent eligibilityAccount terms apply at sign-upPayPal, Venmo, Play+ subject to policyContact us to request changesData handled per our privacy terms
flipgg Understand Your Rights and Our Policies
POLICY CONTACT

Reach Us About Legal or Account Questions

Team online

Live Chat

Open a live chat session from your account dashboard. This is the fastest path for account-level legal questions, including access disputes or term clarifications.

Email Support

Send detailed policy or data requests to our support email. We handle written requests for account data, term explanations, and formal dispute correspondence here.

Account Settings

Your account settings panel lets you review consented terms, update contact preferences, and initiate a data access or deletion request directly without contacting support.

DATA AND SECURITY

How We Handle Your Account and Data

Data Retention

We retain account data for as long as your account is active and for a legally required period after closure. You can request a copy of your stored data at any time via account settings.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences from the consent banner or your browser settings.

Account Security

Your account is protected by SSL encryption and optional two-step verification. We strongly encourage enabling two-step login, especially if your PayPal or Venmo wallet is linked.

Who to Contact

For formal data requests, account disputes, or questions about how your information is used, contact our support team by email. Written requests receive a written response within our standard handling window.

Common Questions About Our Policies

These are the questions we hear most often about how our legal terms apply to your account, your payments, and your data. If something isn't covered here, reach us through live chat or email.

Access and eligibility depend on your state's law. We only operate where permitted under local regulations. If your state does not allow this type of platform, these terms do not create an entitlement to access.

Yes. Submit a data access request through your account settings or via email to our support team. We'll confirm receipt and respond within the timeframe set in our privacy terms.

Payment method tokens linked to your account are removed at closure. We do not store full PayPal or Venmo account credentials — only the tokenized reference used to process transactions.

We send an email to your registered address before material changes take effect. Continuing to use the platform after the effective date counts as acceptance of the updated terms.

Yes. Contact us by email with your account details and a description of the dispute. We'll review the decision and respond in writing. Live chat is available for initial triage before a formal email is submitted.

Your Play+ card balance is governed by the card issuer's terms. Once funds are deposited into your flipgg account wallet, our platform terms apply to how that balance is used or withdrawn.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.